Refund and Returns Policy

Your satisfaction is important to us.

Return Eligibility

Returns may be requested within 14 days of receiving your order.

Items must be:

  • Unused
  • Unworn
  • In original condition
  • Returned with original packaging whenever possible

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographs of the product.

We will review the request and provide an appropriate resolution.

Refund Process

Approved refunds will be issued to the original payment method used during purchase.

Please allow 5–10 business days for refunds to appear, depending on your payment provider.

Non-Returnable Items

Customized or personalized products may not be eligible for return unless defective or damaged.

Contact Us

For return requests or questions:

info@elowenatelier.com

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